我很震惊，因为在这些酒店工作的大多数员工都不够小心，没有注意到犯罪分子的任何可疑举动。似乎他们没有深入了解有关客户的每条信息。例如，比尔·斯坦顿（Bill Stanton）说，他的妻子预订了酒店房间，却给了他错误的钥匙。他的话足以让接待处相信他的妻子是预订房间的人。他们没有问为什么妻子没有在预订细节中包括他的名字，因为如果他们在一起，她会包括他的名字和详细信息。
工作人员表现出的善意太多了。这让我很震惊。可能是他们不想惹恼客户。他们认为必须尊重客户。结果，犯罪分子最终利用了这种善意。例如，当比尔询问某个房间时，一名工作人员正在路上。他表现得很糊涂。由于工作人员足够友善，她向比尔展示了他要求的房间，这就是犯罪分子如何利用工作人员的好意。如果那个工作人员就比尔的细节问了几个问题，他的任务就不会成功。
我在这个视频中看到的最有趣的事情是客户的安全和保障很重要，一些酒店对此非常重视。在视频的最后一部分，Bill 尝试使用他在之前实验中使用的技巧，但这一次，接待台的工作人员非常小心，没有中了这些技巧。她深入挖掘细节。她没有得到任何与比尔有关的东西，因此不能让比尔进来。如果比尔是罪犯，他的任务最终会失败，因为工作人员足够细心地挖掘细节。
I am shocked due to the fact that most of the staff working in these hotels are not careful enough to notice any suspicious moves by criminals. It seems that they do not dig into details every information about the customer. For example, Bill Stanton said that his wife booked the hotel room and gave him the wrong key. His words were enough to convince the reception that his wife was the one that booked the room. They did not ask why the wife failed to include his name in the booking details because she would have included his names and details if they were together.
The kindness shown by the members of the staff is too much. This has shocked me. May be they don’t want to annoy customers. They believe that customers have to be treated with respect. As a result, criminals end up taking advantage of this kindness. For example, a staff was on her way when Bill asked about the certain room. He acted confused. Since the staff was kind enough, she showed Bill the room he was requesting, and that is how criminal take advantage of the staff’s kindness. His mission wouldn’t be successful if that staff asked several questions about Bill’s details.
The most interesting thing I have seen in this video is that the safety and the security of customer matters, and some hotels have put emphasis on that. In the last part of the video, Bill tried to use his tricks he used in the previous experiments but this time, the staff at the reception table was careful enough not to fall for those tricks. She dug into details. She did not get anything related to Bill, and as a result, Bill could not be let in. If Bill was a criminal, his mission would end up being unsuccessful, since the staff was careful enough to dig into details.
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